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A Question From India On Rating Distributions


Like many web sites, our Grote Consulting Corporation website invites browsers to send in questions. I love getting questions: It’s a great way to find out what’s on people’s minds so I can cover the issue that’s been raised in my writings on...
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SaaS is bad...


I've written quite a bit here about the dangers of adopting single vendor suites in terms of vendor lock in, and about how SaaS applications present a compelling value proposition for businesses as well as a disruptive threat to the existing...
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Get the Favicon Image of any Website with Google S


The images that you see next to blog comments here are not the regular gravatar pictures, instead they are favicons pulled from the website of the person who has written that comment. Same is the case with favicons that are displayed near external...
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APIs in the Arab Web


Technology blogger Mohamed Marwen Meddah wrote an interesting post on his StartUpArabia site: “The Importance of Having An API for Arab Startups”. Mohamed notes that, thus far, relatively few Arab online startups have opened up their platforms...
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Lessons from the Holiday Season: Optimize


Everyone puts on a little weight during good times – vacations and holidays are notorious times for over eating, relaxed behavior and good feelings. Well for businesses, the vacation has come to an abrupt end. After years of easy credit and a...
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Stack Ranking Employees Works


Now more than ever, organizations need to optimize their workforce in today’s economic climate of falling revenues and shrinking profits. Companies have long used stack-ranking to manage their people and identify employees to manage out or up, GE...
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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work....
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