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The One Thing You Should Do Today


More than a few people have asked me what can they do to survive in the rough economy.The sentiment is wide ranging and far from unique. Here is a taste of what I’ve...
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Free Website Building Tools


Google Page Creator is awesome - anyone can build a good looking website in minutes using the built-in templates or they can write pages externally (say in Dreamweaver) and upload them to Creator. And everything is free - there are no ads on your...
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Identify Country Flags by their Appearance or Colo


Flag Identifier is an online search tool for quickly identifying flags based on their color, shape, or the design pattern...
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ARIA for Google Calendar, Finance and News


From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful....
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work....
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Note Wizard (Salesforce + Evernote)


Evernote is a very cool and useful application for taking notes, saving web clippings and archiving images that represent notes (sometimes its faster to just take a picture). One really great thing about it is that it does OCR on your content...
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Haiku Poet


My blogging life touched a new low today. Or high, depending on your taste in literature. I am honored to be a published poet - using both words 'published' and 'poet' loosely. Very loosely....
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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