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The Evolution of Writing on the Internet


This illustration says a lot about the evolution of writing on the Web and our decreasing attention...
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Personal Branding-Build Your Personal Brand in 5 D


The Internet is quickly becoming the de facto authoritative source of record. It is your resume, your reputation, your credibility, and your performance. If you are interested in future success you had better own your namespace. That begins with...
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Six tips to surviving CRM design hell...


Having spent the past six weeks in CRM design hell, I thought Iíd share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isnít the most fun...
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Social Media Marketing Takes Three Dimensional Thi


Social media marketing is a good old fashioned off shoot of offline networking. However, we often forget those skills and tricks in our online social media strategies. Your goal should be to create remarkable, extraordinary, and memorable...
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Research Question Mindmap Experiment


My project team is in the beginning stages of running some in-home research interviews right now, so Iíve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
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Salesforce.com Integrates with Google Apps


Salesforce.com has added a toolkit to its Force.com platform today that allows its partners and developers to access Googleís Application Programming Interfaces (APIs). The toolkit, which lets programmers connect their applications or data into...
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An ARIA for Google Moderator


From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful. - Ed....
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Search experiments, large and small


In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...
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