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Manage Email Overload with help of your RSS Reader


If you’ve feeling feeling overwhelmed with the sheer volume of email messages that hit your Inbox each day, try these four ideas and tips that may help reduce your overall email burden without interrupting your incoming flow of information. ...
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A blurring between on premise and hosted CRM softw


Once upon a time it was pretty simple. If you wanted hosted CRM software you paid per person per month. If you wanted your CRM software in-house you purchased a perpetual license up...
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The Accounting Profession and SaaS


Interesting article in the Saturday Wall Street Journal called Let's Talk About Palin's Family Challenges by Katty Kay of the BBC and Claire Shipman of ABC News. The catalyst for the story is the media frenzy over Sarah Palin's work-life...
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Did I call it wrong?


Back in October I made a very downbeat assessment of the state of the economy and its impact on the CRM industry. While I winced hugely when Joel Spolsky announced the end of the tech recession back in February, a straw poll of vendors suggests that...
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"Cloud of Clouds" - our 2009 predictions.


In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and Salesforce. ...
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Note Wizard (Salesforce + Evernote)


Evernote is a very cool and useful application for taking notes, saving web clippings and archiving images that represent notes (sometimes its faster to just take a picture). One really great thing about it is that it does OCR on your content...
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Declaration of Independence - SaaS Version


When in the course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the Internet, the separate and equal station to which the laws of...
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Chav-gate


In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...
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