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Send Large Files without Email Attachments


Dilbert Files is a new file transfer service from Scott Adams that lets you send large files on the Internet without having to attach them in an email message. Once you build a brand on the Internet, you try different ways to build upon that brand....
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Google Talk Bots That You Must Add as Friends


You can do lot of interesting stuff with Google Talk like get alert notifications, save bookmarks to delicious, manage web calendars, set reminders, write blogs, and so much more. Such features can be easily integrated into Google Talk through...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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Going After the Long Tail?


Charles Fitzgerald recently posted an article on the elusive long tail market. The article mentioned some interesting stats on Salesforce's top-heaviness - a small number of enterprise customers account for more than 40% of their user base. Which...
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Stages of Employee Performance Management


Employee performance reviews need to be conducted using a clear system that everyone understands and follows. If you do this you will increase your ability to manage employee performance – both good and...
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On Demand CRM Software - Right Now


RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more....
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Performance Culture vs Software


The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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Can't get no satisfaction...


‘So how would you rate the service you received on a scale of one to five, five being highly satisfied and one being highly dissatisfied’ said the lady conducting a satisfaction survey on behalf of the company who’d recently replaced my...
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